Personal InformationDean Foods collects personally identifiable information from the visitors to our Web site only on a voluntary basis. Personal information collected on a voluntary basis includes name, postal address, e-mail address, company name, and telephone number. This information is collected if you request information from us, participate in a contest or sweepstakes, or sign up to join our e-mail list. The information collected is internally reviewed, used to improve the content of our Web site, notify our visitors of updates, and respond to visitor inquiries. Once information is reviewed, it is discarded or stored in our files. We will notify you about material changes in the collection of personally identifiable information by placing a notice on our site. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties.
This Web site is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.
If you supply us with your postal address online, you will receive only the information you requested. We do not sell or provide your postal address to third parties. Dean Foods is dedicated to protecting the privacy of our customers, consumers and online visitors. We will seek to obtain written or active email consent from you if we are going to be using the information collected from you in a manner different from that stated at the time of collection.
Non-Personal InformationIn some cases, we may collect information about you that is not personally identifiable. For example, our Web site may automatically recognize the domain name of the Web site, or the advertisement, which you clicked-through to reach our site (for example, aol.com, if you are connecting from an America Online account), but not the e-mail address of visitors to our Web site. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
Dean Foods may use "cookie" technology to obtain non-personal information from our online visitors in order to improve your online experience. "Cookies" are small data files that certain Web sites write to your hard drive when you visit them. They may contain information, such as a user ID, that the Web site can use to track users' progress through the Web site, but any personal information contained within any "cookie" can only be supplied voluntarily by you. The "cookie" enables us to track the total number of visitors to our site, the popularity of various areas of our site, and the length of the visits in an aggregate form (as one of a group, your individual personal information is not singled out). No personal information is extracted in this process. We do not contact you nor do we provide this information to third parties. "Cookies" allow us to update and improve our site.
We endeavor to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our control. These measures include safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use and modification.
Currently, a variety of different security measures are used that are designed to protect personal information by users both inside and outside Dean Foods, including the use of encryption mechanisms (e.g., Secure Socket Layers or SSLs), password protection, and other security measures, which help prevent unauthorized access to your personally identifiable information. This helps maintain the confidentiality, privacy, and integrity of your submission of information to our site, and helps to protect your confidential information provided to us from loss, misuse, interception and hacking.
Release of Information About UsIn order to improve our business, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If we sell a business, we would probably transfer some or all of your information as a part of the sale, in order that the service being provided to you may continue. In that event, you will receive notice, through our Web site, of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us.
We may also release information when we believe it is necessary and appropriate to comply with applicable laws or to protect the rights, property or safety of Dean Foods, our employees, customers, Web site visitors, or others.
Links to Third Party Web SitesThis Web site contains "links" to other sites. We try to link only to sites that share our high standards and respect for privacy. However, we cannot be responsible for the content or privacy practices employed by other sites. We encourage you to review the privacy policies of these Web sites before disclosing any personal information.
You may contact the Dean Foods Privacy Officer to access, correct or delete your personal information. If necessary, the Privacy Officer will contact another employee to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: 1-800-303-3400; by email at: ; or by mail at Dean Foods Company, 2711 N. Haskell Ave., Suite 3400, Dallas, TX 75204. We will address your concern and attempt to resolve any problem.
Your California Privacy Rights
Under California's "Shine the Light" law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to that customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please email the Privacy Officer at or write to us at:
Dean Foods Company
2711 N. Haskell, Suite 3400
Dallas, TX 75204
Attention: California Disclosure Information
We will respond to such written requests within 30 days following receipt at the mailing address above. We reserve the right not to respond to requests submitted other than to the address specified above or otherwise exempted by law. Please note that we are required only to respond to each customer once per calendar year.